When the Americas Global Customer Committee (GCC) met Sept. 23-25, the group moved forward with prioritizing its Rolling Actions Items List (RAIL), heard from Aerospace leadership and discussed ways to promote Honeywell. Among speakers kicking off the event were the GCC’s newly elected Americas Chairman, Peter Zeeb, Chief of Maintenance for Caesars Entertainment Aviation Services; Tim Beatty, Vice President of Customer and Product Support for Business and General Aviation; and Adrian Paull, Vice President of Aerospace Customer & Product Support.  Jon Dodson,  newly elected Vice Chair of Communications from Duncan Aviation, also addressed the committee with a call to the GCC for communication action.  Jon asked for members to leverage personal testimonials and the strength of each member’s experience to promote the work that is being done by Honeywell and the GCC as a whole.  

At the conclusion of day three, member Stephen Farrell, from Standard Aero, challenged the GCC to be an even stronger entity. Similar to Jon’s day one messaging, his call for action focused on being an advocate for GCC and Honeywell. The resulting 30-minute discussion covered the direction of the GCC, how members can better promote the GCC throughout the industry to increase awareness of the great things Honeywell is doing, and addressing the industry’s top concerns.

Specific actions are under way to increase visibility of the committee during industry functions, help get the message out to the business aviation industry of the improvements Honeywell has accomplished, and solicit feedback on these improvements through industry surveys including AIN and ProPilot.

Other highlights of the meeting were:

• Reviewing the RAIL and closing 32 items on the list, in addition to two in the Top 25. Another Top 25 item moved to a future agenda for follow-up.
• Prioritizing RAIL items to move into the Top 25 queue.
• Working team sessions, which have continued to mature to a new level of productivity. The avionics break-out session provided a prime example of quality discussions fueled by Engineering and Marketing & Product Management (M&PM) engagement. Discussions around mandates and product road maps proved valuable for both GCC and Honeywell during the exchange.
• Presented Honeywell’s support plan for the upcoming Brazil World Cup in 2014, which received very positive feedback. This session gave Honeywell more ideas to further promote its presence in Brazil prior to and during the event, with suggestions added to the current plan as opportunities to explore.

During the leadership debrief, it was unanimously agreed the meeting was highly productive. With breakout sessions evolving into the most effective segment of the meetings, GCC feedback is to increase these sessions. The popularity of the breakout sessions reflects engagement from Honeywell support functions during these face-to-face meetings and demonstrates the effectiveness of knowledgeable and diverse member attendance, which has met or exceeded levels of larger groups, solidifying our strategy of quality over quantity. This approach will continue through our ongoing drive to improve.

For more information on the GCC, please visit Global Customer Committee.

How does each aircraft and flight department comply with each mandate across the globe?  This month we focus on ADS-B.

Honeywell has ADS-B transponder solutions for Primus Epic and APEX cockpits, Primus II radio systems and the standalone MST 100B transponders. Since ADS-B requirements vary from region to region, Honeywell has created a mandate timeline to help identify when and what products are need to be upgraded or replaced in your Honeywell-equipped aircraft.

ADS-B upgrades are available for the Primus Epic and APEX cockpits (will link to Epic/APEX).  Primus II Radio Systems (link) and upgrades to the new MST 100 to replace the existing MST-67 & MST-81D transponders are available.

For additional information contact Jeff Gayon (jeff.gayon@honeywell.com)

Primus Elite Flight Deck Displays
Highly reliable LCDs replace the Citation X CRT displays and bring electronic charts and maps, XM graphical weather and video display capability to the cockpit. Cost of ownership is reduced through higher reliability and elimination of the display cooling fans. All this provides a growth path to future advanced features. The full cost of this upgrade is reflected in the aircraft Blue Book value.

Flight Management System FMS 6.1
This upgrade to the FMS provides significant benefits by allowing WAAS/LPV approaches, Take Off and Landing Data (TOLD) and other software enhancements.

Automatic Dependent Surveillance – Broadcast (ADS-B) Out
To meet the various mandates set by numerous regulatory agencies around the world and to bring operational benefits such as fuel, time savings and added safety margins in high-traffic environments, Honeywell is developing products for ADS-B out. The Primus II radio modifications already are complete. Note that FMS 6.1 software is a prerequisite for ADS-B Out capability.

SmartRunway / Smart Landing^TM
Designed to break the chain of events leading to either a runway incursion or a runway excursion, the SmartRunway / SmartLanding system increase flight safety by improving situational awareness during approach, landing, taxi and take-off. This safety enhancement is a software upgrade to the existing Enhanced Ground Proximity Warning System (EGPWS) on the Citation X.

Aspire 200 Satellite Communication System (satcom)
The Aspire 200 system operates on the Inmarsat satellite network to bring near worldwide coverage through one channel of SwiftBroadband service that enables simultaneous cabin phone, internet access, Virtual Private Network (VPN) and messaging. There are multiple configurations available depending upon your system needs.

T-CAS Change 7.1
For those Citation Xs equipped with the Honeywell CAS 67A TCAS II system, Honeywell will complete the Change 7.1 software upgrade before the end of this year meeting the December 2015 European and International Civil Aviation Organization (ICAO) mandates.

Ovation Select Cabin Management System (CMS)
The Honeywell Ovation Select CMS is a reliable, easy-to-install scalable system that provides the ultimate in entertainment and high-flying productivity. Check out a comprehensive description of this system elsewhere in this issue of the Business Aviation Newsletter.

Honeywell has teamed up with Cessna to offer limited time special pricing for these upgrades through packages where the more you buy, the more you save. Contact your Cessna sales representative to find out more.

For additional information on these upgrades, click here.

With over 389 Channel Partner/Dealers worldwide, the network acts as an extension of Honeywell, providing service and support to you, our customers, in the accomplishment of your mission.  The products supported by our Channel Partners span engines, Auxiliary Power Units (APU), airframes and avionics to interior refurbishments.  The network offers services to our customers such as engine maintenance, Aircraft On Ground (AOG) service, Mobile Teams, Technical and Parts support, Troubleshooting and Training. 

Some examples of how our Partners contribute to our overall success:

Our Channel Partner Network has been an integral part of our avionics Retrofits, Modifications and Upgrades (RMU) success.  Within the network, Sales Teams are promoting Honeywell’s product to the market as we continually strive to keep your aircraft flying efficiently and safely through innovative products and services. The expertise and support of our Partners helps our customers certify, install and maintain your aircraft, adding value to our service offering and help us continually serve our customers.

The Channel Partner Network has assisted Honeywell during high customer demand related to short-lead time orders for new engines as part of an aircraft conversion program.  Members of the Network stepped up and worked with Honeywell to build up spec engines from available cores, satisfying the immediate requirement and bridging the gap in new production and meeting the customer’s delivery schedule. 

Today’s market space demands a service network that is widespread, responsive and competitive. Honeywell’s Channel Partner/Dealer Network is up to the challenge of daily providing complete comprehensive services supporting our business and general aviation aircraft. 

Several of our Channel Partners also participate in Honeywell’s Global Customer Committee  (GCC) and our Channel Partner Advisory Board. Honeywell listens to both advisory boards and acts on recommendations that will improve our service and support to our mutual end-customers.  Honeywell will also be launching a mobile app this October with Channel Partner locations mapped enabling easy identification for services wherever you fly in the world. 

The Honeywell GCC is an independent group of aerospace professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns and issues based on the operator's experience and to represent those issues to Honeywell. The GCC's mission is to prevent problems from occurring through a free flowing exchange of information between members and Honeywell, working through a prioritized Top 25 action list that is consolidated globally.  Along the same line, Honeywell has a “Channel Partner Advisory Board” whose mission is to help Honeywell in supporting operators globally.

In addition to providing in-flight entertainment, Ovation Select means business productivity doesn’t have to stop while en route. Ovation Select allows you to be just as connected onboard as you are in the office, helping you made the most of your travel time. Leveraging more than 38 years of cabin suite expertise and the latest in digital technology, Ovation Select lets you enjoy your favorite entertainment in crisp surround sound audio and vivid high- definition (HD1080p) video. Seamlessly integrating the latest and greatest consumer electronic devices into the cabin is easy. Simply carry them on and plug them in. As technology evolves, Ovation Select easily accommodates tomorrow’s devices. When you need to work, you can receive and respond to e-mail, access the Internet, host video conferences and make those important telephone calls.

You control your environment - lighting, seats, temperature, galley and window shades - using easy-to-read icons. Ovation Select can be customized with unique backgrounds and languages, including a 3-D model of your aircraft rendered inside the JetMap™ HD moving map. Understanding that time is money, Ovation Select is reliable. The system design, diagnostic tools and global support network keeps the cabin system available and working, so you can too.

Ovation Select allows you to play hard with the following entertainment features:

• Movies - Watch the highest definition movies available with Blu-ray™ players or still-in-the-theatres movies    with our high definition, audio video on demand (AVoD) system.

• Music - Access more than 170 audio channels with XM Radio^®.

•iPod^®, video game consoles, set-top-boxes, and more - Enjoy music and video from your iPod^®, iPad^®, Android tablets or smartphones. Play your favorite gaming system or enjoy other carry-on electronics such as video cameras.

• Surround Sound - Experience the highest quality surround sound with a wide dispersion characteristic, reducing localization and creating an unsurpassed acoustic balance throughout the cabin.

Stay connected, informed and productive with the following features:

• E-mail – Use your own laptop or smartphone and e-mail application without any modifications, for full access to private or corporate email accounts.

• Internet – Get the latest news and information by browsing your favorite websites with the highest speed satellite Internet using SwiftBroadband.

• Corporate network – Transfer files directly to or from your office.

• Video conference – Conduct live meetings face-to-face.

• Satellite television – Watch live coverage in North America, Europe, Africa, the Middle East, India, China and Russia.

• Telephone – Make and receive high quality phone calls with Voice over IP (VoIP) via wired or wireless handsets including Wi-Fi PDAs, BlackBerrys and IP Phones.

• Moving map – Enjoy JetMap HD with optional content subscription for news, weather, business and sports.

• Ethernet connectivity – Take advantage of wired and wireless options since both are available.

Honeywell is delivering high-quality Ovation Select systems for any size business jet with 40 already in all regions of the world on multiple aircraft types.  That includes the Embraer family of business jets, Boeing BBJ, Bombardier Global Express, Dassault Falcon 900 and Gulfstream G550.

Read more about this upgrade to your cabin.

In addition to providing in-flight entertainment, Ovation Select means business productivity doesn’t have to stop while en route. Ovation Select allows you to be just as connected onboard as you are in the office, helping you made the most of your travel time. Leveraging more than 38 years of cabin suite expertise and the latest in digital technology, Ovation Select lets you enjoy your favorite entertainment in crisp surround sound audio and vivid high- definition (HD1080p) video. Seamlessly integrating the latest and greatest consumer electronic devices into the cabin is easy. Simply carry them on and plug them in. As technology evolves, Ovation Select easily accommodates tomorrow’s devices. When you need to work, you can receive and respond to e-mail, access the Internet, host video conferences and make those important telephone calls.

You control your environment - lighting, seats, temperature, galley and window shades - using easy-to-read icons. Ovation Select can be customized with unique backgrounds and languages, including a 3-D model of your aircraft rendered inside the JetMap™ HD moving map. Understanding that time is money, Ovation Select is reliable. The system design, diagnostic tools and global support network keeps the cabin system available and working, so you can too.

Ovation Select allows you to play hard with the following entertainment features:

• Movies - Watch the highest definition movies available with Blu-ray™ players or still-in-the-theatres movies    with our high definition, audio video on demand (AVoD) system.

• Music - Access more than 170 audio channels with XM Radio^®.

•iPod^®, video game consoles, set-top-boxes, and more - Enjoy music and video from your iPod^®, iPad^®, Android tablets or smartphones. Play your favorite gaming system or enjoy other carry-on electronics such as video cameras.

• Surround Sound - Experience the highest quality surround sound with a wide dispersion characteristic, reducing localization and creating an unsurpassed acoustic balance throughout the cabin.

Stay connected, informed and productive with the following features:

• E-mail – Use your own laptop or smartphone and e-mail application without any modifications, for full access to private or corporate email accounts.

• Internet – Get the latest news and information by browsing your favorite websites with the highest speed satellite Internet using SwiftBroadband.

• Corporate network – Transfer files directly to or from your office.

• Video conference – Conduct live meetings face-to-face.

• Satellite television – Watch live coverage in North America, Europe, Africa, the Middle East, India, China and Russia.

• Telephone – Make and receive high quality phone calls with Voice over IP (VoIP) via wired or wireless handsets including Wi-Fi PDAs, BlackBerrys and IP Phones.

• Moving map – Enjoy JetMap HD with optional content subscription for news, weather, business and sports.

• Ethernet connectivity – Take advantage of wired and wireless options since both are available.

Honeywell is delivering high-quality Ovation Select systems for any size business jet with 40 already in all regions of the world on multiple aircraft types.  That includes the Embraer family of business jets, Boeing BBJ, Bombardier Global Express, Dassault Falcon 900 and Gulfstream G550.

Read more about this upgrade to your cabin.

This new comprehensive, web-based system will be the foundation for additional improvements to make processing your transactions easier.

New features include:

-A fully automated system to manage distribution of technical publications.
-Improved security for financial transactions.

And watch for these upcoming improvements:

-Instant online access to your publication.
-Pay invoices online. 
-Renew contract/license online.

We are working on some great new features that will allow you to easily browse products, services and sales bulletins specific to your aircraft platform and/or model. Be sure to check back again soon, as we roll out this new functionality.

In the meantime, check out our business aviation web app and get acquainted with these upcoming features. 

Careers in Business Aviation Day on October 24 will introduce teachers and students to a variety of aviation education programs, resources and opportunities with presentations for teachers, tours for students and teachers, and a career roundtable session for college students with industry professionals.

Careers in Business Aviation Day will start at 9am with a general session for teachers, high school students and college students. The keynote speaker is former astronaut Bonnie Jeanne Dunbar. Following the keynote teachers will view presentations about aviation-related education resources from industry, government and aviation organizations including Honeywell, Young Eagles, Federal Aviation Administration, Aircraft Owners and Pilots Association, Fly to Learn, Aviation Explorers and more.

“NBAA wants future workforce leaders to become engaged in the many career opportunities the aviation industry offers, which is why we sponsor events like this at our conventions, and also provide hundreds of thousands of dollars each year in student-scholarship and professional-development funds,” said NBAA President and CEO Ed Bolen. “We are delighted to include this Build A Plane Teachers’ Day event as part of our convention in Las Vegas this year.”

True to its name, the app utilizes GPS data to provide direct access to Honeywell’s aircraft on ground support, nearest tech support staff, dealers, service centers, and other vital Honeywell customer resources.

Direct Access makes it easier than ever for customers to reach out and find someone who can help them, with just a few touches on their smart phone or tablet. It gives Honeywell the ability to respond to our customers’ needs and solve their problems quicker and more efficiently.

The new mobile app is designed with extensive input from our Global Customer Committee who acted as beta testers at every step in the process to ensure that the app meets the real needs of our customers. Find out what our customers have to say in this video:

The intuitive app can be used on iOS and Android devices and can be downloaded for free at the Apple App and Google Play stores

Since then, we’ve flown more than 15 million hours and, before long, we’ll be on more than 10,000 aircraft worldwide.

So, welcome to Primus Epic 2.0. Mandate-proof and easier than ever. With features like SmartView™ Synthetic Vision System and Intuvue™ 3-D Weather Radar, pilots can count on reduced workload and added safety. Ready for any mandate, Primus Epic 2.0 masters RNP, CPDLC, FANS and LPV. Pilots can add efficiency and get where they need to go.

If it’s been a while since you’ve met Primus Epic, come by booth N4100 at NBAA to meet Primus Epic 2.0, or contact a sales team member or channel partner to schedule a demo.

Upgrades to the Honeywell Avionics Protection Plan (HAPP) Gold and Maintenance Service Plan (MSP) Gold program will increase cost efficiency for operators by lowering the risk of unplanned maintenance costs and reduce aircraft downtime by streamlining logistics when a problem arises. Upgrades include the following:

• The new HAPP Gold program provides coverage for road crew service, counter-to-counter shipments and extended troubleshooting allowances. It will also increase cost savings for operators by eliminating “no fault found” fees. The program is available for all aircraft equipped with Honeywell avionics.
• MSP Gold program services are extended to all Cessna aircraft platforms equipped with Honeywell auxiliary power units (APUs). With the extended service, Cessna operators will benefit from APU and line-replaceable unit removal and reinstallation labor, routine inspection, troubleshooting, and optional coverage for road trip costs anywhere in the world when an aircraft is grounded for maintenance issues.
  
  

Complete the form to receive the release:

AIN, a monthly trade publication, is a leading source of news and information for the business aviation industry.

Readers who participated in the magazine’s 2013 Product Support Survey gave the two Honeywell engines the highest overall average score, along with top marks in several important categories, including aircraft-on-ground (AOG) support and authorized service center performance.

In fact, the magazine points out that Honeywell was one of only two  engine manufacturers (out of eight) to score higher this year than they did last year.

HTF7000

The HTF7000 is Honeywell’s newest family of efficient turbofan engines, powering the latest generation of super-midsized business jets. Since first entering service in 2004, the HTF7000 has accumulated nearly 1.7 million hours of operation with a dispatch reliability rate of 99.9 percent. More than 840 engines have been produced.

TPE331

Designed in 1959, the TPE331 was the first Honeywell turboprop engine. The series now includes 18 engine models and 106 configurations, with more than 13,000 engines delivered to date and more than 126 million hours of flight time. The TPE331 is one of the most reliable and proven turboprop engines in the world.

Some of the factors contributing to the high survey scores include:

• Honeywell’s global “engine/rental bank:” By investing heavily in regional stocking, Honeywell has been able to achieve better than 99-percent on-time-to-request (OTTR) on rentals and exchange orders.
• Authorized Service Center performance: The Honeywell TPE331 received particularly notable scores in this category, significantly better than the three other competitors.
• AOG support: The magazine’s commentary noted that Honeywell’s AOG support “continues to demonstrate improved customer service, responsiveness and overall performance.” Process improvements in this area give managers, including senior company leadership, better visual awareness of AOG status.

Another area where Honeywell got high praise was the One Honeywell Global Customer Com­mittee (GCC).

 Introduced in 2011, the GCC is a cooperative effort among Honeywell, operators of Honeywell equipment and authorized service centers who meet in person biannually in the Americas, EMEAI (Europe, Middle East, Africa, India) and Asia Pacific regions to identify and prioritize areas for improvement in Honeywell’s products and services.

“The hard work of these business partners is certainly a key to our excellent survey scores,” said Rob Buelow, Customer Support Manager at Honeywell Aerospace.

Honeywell’s Direct Access app is ready for download in your app store now. Help us understand how it is used and rate the application so others will know its value. The first 15 reviewers will receive a Starbucks gift card! 

Instead of waiting 12 hours for confirmation of your email order, the portal gives you immediate confirmation. And rather than batching information for occasional updates, the portal displays real-time data for quotes, spares, Original Equipment Manufacturer (OEM) and order repairs. You can track the up-to-the-minute fulfillment and shipping of your order whenever you choose. Get quote approvals on-line and watch your repair order as it moves through the shop, with our new monitoring feature.

Read more on the new features.

When you submit a repair request for quote through the Honeywell Portal, you will be able to view the correct findings and teardown reports along with the quote document once it is ready for approval.  With just the click of a button you can approve your quote and ask specific questions.  You may also decline your quote and offer the detailed reasons for your refusal. What’s more, our system offers an email alert feature which lets you know when your quote is ready for approval.

To learn more about quote approval click here.

We have updated the look and feel of the MyAerospace.com website to make your life easier! 

Our team has simplified your navigation experience organized around common tasks.

• Previously, we had more than 240 links in our navigation fly-outs; we have now decreased it to fewer than 90.
• The site is now organized to facilitate your tasks and processes.