When the Americas Global Customer Committee (GCC) met Sept. 23-25, the group moved forward with prioritizing its Rolling Actions Items List (RAIL), heard from Aerospace leadership and discussed ways to promote Honeywell. Among speakers kicking off the event were the GCC’s newly elected Americas Chairman, Peter Zeeb, Chief of Maintenance for Caesars Entertainment Aviation Services; Tim Beatty, Vice President of Customer and Product Support for Business and General Aviation; and Adrian Paull, Vice President of Aerospace Customer & Product Support. Jon Dodson, newly elected Vice Chair of Communications from Duncan Aviation, also addressed the committee with a call to the GCC for communication action. Jon asked for members to leverage personal testimonials and the strength of each member’s experience to promote the work that is being done by Honeywell and the GCC as a whole.
At the conclusion of day three, member Stephen Farrell, from Standard Aero, challenged the GCC to be an even stronger entity. Similar to Jon’s day one messaging, his call for action focused on being an advocate for GCC and Honeywell. The resulting 30-minute discussion covered the direction of the GCC, how members can better promote the GCC throughout the industry to increase awareness of the great things Honeywell is doing, and addressing the industry’s top concerns.
Specific actions are under way to increase visibility of the committee during industry functions, help get the message out to the business aviation industry of the improvements Honeywell has accomplished, and solicit feedback on these improvements through industry surveys including AIN and ProPilot.
Other highlights of the meeting were:
- Reviewing the RAIL and closing 32 items on the list, in addition to two in the Top 25. Another Top 25 item moved to a future agenda for follow-up.
- Prioritizing RAIL items to move into the Top 25 queue.
- Working team sessions, which have continued to mature to a new level of productivity. The avionics break-out session provided a prime example of quality discussions fueled by Engineering and Marketing & Product Management (M&PM) engagement. Discussions around mandates and product road maps proved valuable for both GCC and Honeywell during the exchange.
- Presented Honeywell’s support plan for the upcoming Brazil World Cup in 2014, which received very positive feedback. This session gave Honeywell more ideas to further promote its presence in Brazil prior to and during the event, with suggestions added to the current plan as opportunities to explore.
During the leadership debrief, it was unanimously agreed the meeting was highly productive. With breakout sessions evolving into the most effective segment of the meetings, GCC feedback is to increase these sessions. The popularity of the breakout sessions reflects engagement from Honeywell support functions during these face-to-face meetings and demonstrates the effectiveness of knowledgeable and diverse member attendance, which has met or exceeded levels of larger groups, solidifying our strategy of quality over quantity. This approach will continue through our ongoing drive to improve.
For more information on the GCC, please visit Global Customer Committee.