Honeywell will continue to provide Primus 800 business jet test and repair capability, as well as spare part sales through our customer support centers until December 19, 2014. Note that the Primus 800 has been replaced by both the Primus 660 and the Primus 880 weather radar and are certified on most business jet applications. 

The lack and availability of spare parts is the primary reason to initiate repair limitations of the Primus 800 and replace it with an advanced design. The Primus 660, part number 7021450-601, and Primus 880, part number 7021450-801, weather radars incorporate a reduced hardware platform, which saves over 13 pounds (5.897 kilograms), and introduce improved radar technologies. 

The Primus 660 and 880 radars have been approved by most business and regional airline type aircraft manufacturers. The more efficient and compact design has enabled the reduction of components in accordance with the information in Table 1-1.

Please contact Honeywell Order Administration to place an order: at 855-808-6500 US & Canada (Toll Free) 602-365-6500 International.

The Europe, Middle East, Africa and India (EMEAI) meeting, conducted in Prague, Czech Republic on October 9-10, saw an increase in representation from guests that brought an even stronger customer base representation. This focus on obtaining the appropriate blend of regional and Original Equipment Manufacturer (OEM) experience from our attendees is critical to our on-going drive for excellence. The expansion of electrical and mechanical vice chair positions into EMEAI is well underway with future actions already planned. 

As we continue along our journey to solidify and mature the Global Customer Committee (GCC) across all regions, we would like to thank Antonio Lucchi and Hans-Peter Amacher for facilitating key roles during the breakout sessions and throughout the meeting. Their efforts have helped to identify the need in adding the vice chair positions across all regions, and to confirm we are on the right track to long term structure. 

Earhart and a copilot will take off from Oakland, Calif., in June 2014 for the 14-stop, 28,000-mile flight that will take about two weeks to complete.  Earhart will make the flight in a Pilatus PC-12 NG single-engine aircraft equipped with Honeywell’s Primus Apex integrated flight deck. Honeywell also will provide its satellite communications (SATCOM) and flight management system (FMS) technology for her use on the flight.

Honeywell Business & General Aviation announced that it will be one of Earhart’s primary supporters at this week’s National Business Aviation Association (NBAA) Convention and Exhibition in Las Vegas.

“We’re very excited to support Amelia Rose Earhart and her team on this exciting adventure,” said Mike Beazley, Vice President Aftermarket Sales. “Our Primus Epic 2.0 (formerly Primus Apex) cockpit offers the perfect mix of capabilities, including synthetic vision, and flexibility she’ll need for every phase of flight. And our connectivity solutions, including our Aspire 200 products, will allow millions of people the world over to keep track of her progress.”

“I am beyond belief proud that Honeywell Aerospace has joined on as a founding partner with The Amelia Project!” said Earhart. “With Honeywell's connected cockpit and satellite communication technology, we will live stream the entire flight around the world – something that has never before been done before in combination with a complete social media experience.”

When the unexpected happens, you can count on HAPP to ensure you get back in the air and avoid downtime. HAPP covers over 50 platforms for business aviation and over 25 platforms for general aviation.  Honeywell also covers helicopter platforms, Augusta, Bell, Eurocopter and Sikorsky.  Some of the plan benefits include:

• Full coverage on exchange and repair services
• No-charge loaners
• 24/7 AOG emergency service
• Fully transferable warranty contract
• Paid air freight
• A field support system that includes a global network of supply depots and authorized sales and service centers

Protect your avionics investment while controlling your maintenance costs.  

Contact happ-sales@honeywell.com today for more information.

This was the first GCC meeting ever held in Mainland China. Participation was good with five members and 11 guests, the highest attendance since its inception in APAC in 2012.  The meeting also had the highest representation of operators and pilots as well as customers based in China, one of the fastest developing business jet markets in the world. 

The GCC is an independent group of aerospace professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns and issues based on the operator's experience.  Once the input is collected, the committee consolidates and prioritizes input into Global Top 25 list. Committee members work collaboratively to prevent problems from recurrence.   

At the Beijing meeting, the planning team created a robust agenda specifically tailored to Honeywell’s customers in the region. Among the topics, Honeywell highlighted the mobile application, Direct Access, for B&GA customers. This project was successfully launched globally prior to NBAA.  Tim Beatty, Vice President C&PS, conducted a live demonstration for the attendees that showcased how easily and swiftly customers can locate Honeywell service personnel closest to their location. 

In addition to global projects, the meeting included discussions on Honeywell’s Safety Management System (SMS), in-region Spares Exchange (SPEX) stocking levels, Civil Aviation Administration of China (CAAC) tag requirements, and Honeywell’s avionics mandates solutions.  

The event was filled with good discussion and thanks to an increased representation from mainland China operators, perspectives and opinions from different angles were shared and embraced. At the conclusion of the meeting, Honeywell was able to close five items on the Global Top 25 list and four topics were recommended for closure at the GCC call scheduled in December 2013.  The meeting garnered positive feedback from customers who heard from Tim Beatty and other Honeywell product and process experts whose presentations aligned with the opportunities and challenges in the region. 

Honeywell also extends a special thank you to Mr. Pat Dunn, APAC GCC Chairman, for hosting his first meeting as Chairman and helping us close out the 2013 face to face event calendar on a strong and productive note.  

“We were very pleased by the participation of our customers especially the Chinese operators in the meeting. The GCC community in APAC has been growing rapidly under a global operating system. With the valuable two-way exchanges at the meeting, we’re better equipped at improving our products and services, and at further developing our B&GA business in APAC and other regions.” said Tim Beatty.

What does this mean to operators who are making daily crossings over the North Atlantic?  What aircraft upgrades are needed?  What operational approvals or training is required?  Here’s what you need to know to about the FANS 1A+ mandate, timelines for compliance and aircraft upgrades.  

FANS 1A+ allows air traffic control (ATC) to create a pseudo-radar environment in the non-radar and oceanic airspace for automatic position reporting and communication between ATC and the aircraft via satcom uplinks and downlinks to an ATC facility. Being able to instantly pinpoint the aircraft position and instant messaging allows more aircraft in the airspace, instant ATC communications and increased safety. Equipment on the aircraft requires a capable flight management system (FMS) for the crew interface and automatic position reporting, a communications management unit to correctly collect route the data and messaging, a level-D Inmarsat or iridium satcom system to transmit and receive the up and down linked data, and a data link cockpit voice recorder to record messages and data on and off the aircraft.  

The first phase of the NATS FANS 1A+ mandate was implemented Feb. 7, 2013. It requires aircraft flying on the two designated tracks between FL 360 - FL 390 to be equipped for FANS.                                

There are three additional phases of proposed FANS 1A+ tracks:

• 2A – Feb. 5, 2015. throughout the tracks in the NATS between FL 360 – FL 390.
• 2B – Dec. 7, 2017, throughout the North Atlantic Region between FL 350 – FL 390.
• 2C – Jan. 30, 2020, all MNPS airspace throughout all ICAO North Atlantic airspace FL 290 and above. Data Link Timeline  

Honeywell has been equipping aircraft with FANS 1A+ solutions since 1996. FANS 1A+ upgrades are currently available for the Dassault Falcon EASy II, Embraer 600/650, Lineage 1000 and Gulfstream Planeview aircraft. Honeywell expects to have certifications completed for the legacy SPZ-8000/8400/8500, Primus 1000/2000 aircraft throughout 2014.

For additional information contact Jeff Gayon (jeff.gayon@honeywell.com)

Resource Links:

FAA NAT Resource Guide

North Atlantic Operations Bulletin 2012 provides guidance for FANS 1A+ requirements within the NATS

Pilot Amelia Rose Earhart will have 21st century Honeywell avionics technology behind her as she sets out to circumnavigate the globe next summer, closely following the original Amelia Earhart’s 1937 flight plan. Learn more. 

Designed by Honeywell, the APU Maintenance Plan (AMP) gives you the confidence to fly without unexpected high maintenance costs. When your APU requires maintenance, you receive the world’s best service and support from the company that designed and built your APU from the ground up.

Some advantages of the AMP includes:

• Eliminating cost impact of unscheduled APU repairs (unless caused by abuse)
• Covering replacement costs of cycle life-limited hardware
• Tying annual rate adjustments to U.S. Government economic indices

This program provides continuous financial coverage for service and repair of unscheduled maintenance events, Service Bulletin incorporation and rentals during extended heavy maintenance activities. AMP also provides enhanced resale value in the APU which is transferable to the new owner, which offsets the program costs.

Honeywell owned and operated repair and overhaul facilities are located strategically around the world to best serve our customers.

• Phoenix, Arizona, USA
• Raunheim, Germany
• Singapore
• Xiamen, Peoples Republic of China

For more information:
U.S. Toll Free: 1-800-601-3099
International: 602-365-3099
www.honeywell.com 

Honeywell’s Product Support team has received operator reports of erroneous performance information, including incorrect Estimated Time Enroute (ETE), fuel calculations along with dashed out performance data on the flight plan page. 

At this time, we have only seen this on the GV and GEX platforms with NZ6.1 software. An investigation is underway to identify root cause. Honeywell will evaluate what other aircraft may be affected as soon as root cause is established. 

Below is an example of what the flight crews may see. The predicted speeds and altitudes should display, but in this case they are dashed out.

The image below on the left is what is observed when the issue occurs, note the *** which indicates there is an error. In addition, observe the difference in performance fuel calculations of +22.2 versus -0.4. The image to the right is the correct way it should display.

Both Bombardier and Gulfstream have been notified of the issue. Honeywell Product Support team has not seen any reports from other OEMs.

For more information or an update on this issue, contact the Technical Operations Center at 1-855-808-6500 (U.S. and Canada) or 1-602-365-6500 (Int'l) or:mailto: AeroTechSupport@Honeywell.com.

At the conclusion of all regional face to face meetings and conference calls, the GCC closed 25 mechanical, 16 electrical, 20 pilot operations and 25 general service items on the Rolling Action Item List (RAIL) totaling an impressive 86 actions. Twenty-five of these RAIL items were part of the global Top 25 list and by closing these, it allowed for new priority issues to be voted into the Top 25. A special thanks to our customers who participated on teams to help facilitate this accomplishment and drive a strong finish in 2013.

During 2013, the GCC underwent some key leadership changes that proved to be successful, thanks to a robust management operating system. Peter Zeeb was named Chairman for the Americas and conducted his first face to face meeting in September. Peter is working to strengthen the relationship with the eight Original Equipment Manufacturers (OEMs) that Honeywell represents and to improve communication between the customer and the GCC. John Dodson, newly appointed Americas Vice Chair of Communications, is fulfilling a key enabler role for Peter and the GCC along this journey. David Grimm, Americas’ prior chairman, provided key leadership and support during this time and we thank him for his dedication to the GCC.

Pat Dunn was elected as chairman in the Asia Pacific region and conducted his first face to face meeting in Beijing in November. Pat provided key insights at the meeting and his leadership helped drive a very successful event. Honeywell’s GCC process leader, Israel San Pedro, replaced Paco Perez in August and facilitated the global face to face meetings that closed out 2013. Paco has been a key development catalyst for the GCC over the past four years and we wish him the best in his future endeavors.

Leadership transitions for 2014 are underway in the Europe, Middle East, Africa and India (EMEAI) region as we begin to welcome Chairman and Electrical Vice Chair, Antonio Lucchi, Mechanical Vice Chair, Hans Peter Amacher and Communications Vice Chair, Stefano Trevisan. We would like to thank Arnold Leurs for his service as the EMEAI chairman and for his commitment and dedication that helped grow the GCC in EMEAI.

The committee is looking forward to 2014 as key initiatives are being driven to enhance customer interactions. 

Similar to Direct Access, Honeywell’s mobile application, pilot oriented website support and mobile applications are high on our priority list. We are also focusing on creating a seamless voice of the customer (VOC) operating system with stronger linkages between the GCC and survey results from Aviation International News (AIN) and Pro Pilot Magazine. Customers helping customers to improve the industry is a critical deliverable of the GCC and we are looking forward to the continued success of this partnership in 2014 and beyond.

The industry had been monitoring Traffic Collision Avoidance System (TCAS) II 7.0 events for a number of years, and the crash investigation reports contained a number of recommendations concerning TCAS software upgrades, better training and clearer instructions to the pilots. 

TCAS and Airborne Collision Avoidance System (ACAS) are designed to reduce mid-air collisions between aircraft by monitoring the airspace around an aircraft for other aircraft equipped with a corresponding transponder, independent of air traffic control.

One of the results of the investigation was the recommendation to develop TCAS/ACAS version 7.1 following the discovery of two safety issues ─ one relating to the performance of the Resolution Advisory (RA) reversal logic and the other involving incorrect responses to “Adjust vertical speed” RAs. 

Development was undertaken jointly by U.S. and European technical regulatory organizations with support from the entire industry and the Minimum Operation Performance Standards (MOPS) were thereupon revised. 

In December 2011, the European Union Commission published regulation EU No 1332/2011 mandating ACAS version 7.1 within European airspace. At this time, the FAA has authorized but not required operators in U.S. airspace to upgrade to TCAS 7.1. FAA InFo 12010 TCAS II Version 7.1.  

TCAS Time Line

ADS B Time Line

The version 7.1 solutions consist of a call out of “Level off, level off” and improved reversal logic. Level-off logic is designed to prevent incorrect pilot responses. In version 7.0, the “Adjust vertical speed; adjust” RA has been replaced by a new "level off,level off" RA which requires a reduction of vertical rate to 0 ft/min.  

Improved reversal logic has been added to version 7.1 which monitors RA compliance in coordinated encounters. When it is detected that an aircraft is not responding correctly to an RA, a reversal RA will be issued to the aircraft which maneuvers in accordance with the RA.  

The new Honeywell family of TCAS products provides all the enhanced capabilities for current and future TCAS/ACAS requirements. 

While Honeywell develops courses, curriculum and provides subject matter experts with 24/7 access to their Technical Operations Center, the Honeywell - CAE Training Alliance offers a global network of training locations with specialized instructors to deliver maintenance training and aftermarket training programs.

The alliance combines Honeywell's courseware, equipment and technical expertise that are fundamental to an exceptional training experience, with CAE's unequalled expertise in integrated training solutions, simulation and modeling technologies, thereby ensuring one of the most technologically-advanced training in the industry.  

For information on Honeywell’s training curriculum and aviation training approvals, please visit our website at MyAerospace.com, under Technical Service select Training Solutions. Once at the training home page, select About Training Solutions from the left menu, for details.

The updated website offers a new look and feel with improved navigation and input form for Special Training Requests, found under the Classroom Training menu.

Go here for specific instructions on how to use your training website. 

As we look forward into 2014, we also pause for a moment to reflect upon our mission and strategy. The core mission of the GCC for Honeywell is to listen to the strategic Voice of the Customer (VOC) and act on opportunities to improve our products and services. The GCC advises us on opportunities and the top priorities concerning aircraft maintenance, equipment and flight operations relative to the business aviation aircraft fleets. This customer collaboration drives improvements while holding safety of flight at the highest level. These efforts are facilitated through face to face and virtual interactions across the globe in which free flowing dialog is highly encouraged among members and Honeywell support staff.  Additional information regarding the GCC charter, mission and goals can be found on the GCC website. 

in Phoenix, AZ (Deer Valley) followed by the Europe, Middle East, Africa and India meeting April 29, 2014 in Prague, Czech Republic and Asia Pacific region May 13, 2014 in Hong Kong.  A full schedule of GCC meetings can be found on the GCC website.

Log into MyAerospace.com and see the latest updates for the Order Status application.  Key features include:

1) Signing up for reports and email notifications is even easier. We have created a report set-up wizard to walk you through this process.  Daily reports are also now available on Saturday and Sunday.

2) Estimated Ship Date and Part Number added to repair search results. 

3) Contact Us Form - Allows user to contact our Customer Service Organization without even leaving the Order Status page.  Just click on the Contact Us icon and you can submit your question.  you can set the priority and choose reason for contact.

 

 Check these out at MyAerospace.com.

Private jet operators around the world have access to end-to-end international flight services for dependable, high-end flight support solutions at competitive prices from both Jetex and Honeywell’s Global Data Center (GDC).

Honeywell`s GDC now places customers behind the controls of a worldwide service.  At MyGDC.com everything needed to navigate the globe is now at your fingertips. The GDC`s International Trip Support, powered by Jetex, enables users to order fuel, review the status of their arranged services and provides price handling services.

Annual premium subscribers, when utilizing International Trip Support, enjoy numerous GDC flight support services at no additional charges such as flight plans and flight plan filings, worldwide text and graphical weather, trip package deliveries, Electronic Advanced Passenger Information System (EAPIS), runway analysis and weight and balance.

Honeywell Flight Support Services

• Full suite of air traffic services
• Worldwide VHF and satellite datalink communications
• Worldwide flight planning
• Graphical flight tracking
• Text and graphical weather
• Flight Sentinel concierge trip management services
• Convenient access via telephone, fax, internet or datalink
• Integrated international trip support
• Integration with scheduling tools
• Mobile access
• Experienced staff available 24-hours per day

Jetex Trip Support Services

• Ground handling set-up
• Hotel reservations
• Ground transportation
• Catering
• Security arrangements
• Electronic Advanced Passenger Information System (EAPIS)
• Global fuel arrangements
• Permits (worldwide)
• Trip cost estimate
• Crew identification cards
• VAT-recovery services
• Charter services
• Online trip tools

Honeywell customer support managers are planning an aggressive campaign this year to reach out to business aviation operators by hosting conferences in forty-two locations around the world.

These conferences are designed to provide maintenance personnel, administrators, and pilots with important information that will help flight departments manage their operations. 

Each conference will host a maintenance session and most conferences will also include a session that will be focused on pilot topics. The maintenance session provides the latest information on the Honeywell support network, products and services, and technical briefs.  The pilot session provides updates on operational procedures, upcoming mandates, and pilot services. In addition, Honeywell channel partners and OEM representatives attend the conferences to answer questions. 

These conferences are completely free and available to all business aviation operators.  See the list of scheduled conferences that best fits your schedule.