At the conclusion of all regional face to face meetings and conference calls, the GCC closed 25 mechanical, 16 electrical, 20 pilot operations and 25 general service items on the Rolling Action Item List (RAIL) totaling an impressive 86 actions. Twenty-five of these RAIL items were part of the global Top 25 list and by closing these, it allowed for new priority issues to be voted into the Top 25. A special thanks to our customers who participated on teams to help facilitate this accomplishment and drive a strong finish in 2013.
During 2013, the GCC underwent some key leadership changes that proved to be successful, thanks to a robust management operating system. Peter Zeeb was named Chairman for the Americas and conducted his first face to face meeting in September. Peter is working to strengthen the relationship with the eight Original Equipment Manufacturers (OEMs) that Honeywell represents and to improve communication between the customer and the GCC. John Dodson, newly appointed Americas Vice Chair of Communications, is fulfilling a key enabler role for Peter and the GCC along this journey. David Grimm, Americas’ prior chairman, provided key leadership and support during this time and we thank him for his dedication to the GCC.
Pat Dunn was elected as chairman in the Asia Pacific region and conducted his first face to face meeting in Beijing in November. Pat provided key insights at the meeting and his leadership helped drive a very successful event. Honeywell’s GCC process leader, Israel San Pedro, replaced Paco Perez in August and facilitated the global face to face meetings that closed out 2013. Paco has been a key development catalyst for the GCC over the past four years and we wish him the best in his future endeavors.
Leadership transitions for 2014 are underway in the Europe, Middle East, Africa and India (EMEAI) region as we begin to welcome Chairman and Electrical Vice Chair, Antonio Lucchi, Mechanical Vice Chair, Hans Peter Amacher and Communications Vice Chair, Stefano Trevisan. We would like to thank Arnold Leurs for his service as the EMEAI chairman and for his commitment and dedication that helped grow the GCC in EMEAI.
The committee is looking forward to 2014 as key initiatives are being driven to enhance customer interactions.
Similar to Direct Access, Honeywell’s mobile application, pilot oriented website support and mobile applications are high on our priority list. We are also focusing on creating a seamless voice of the customer (VOC) operating system with stronger linkages between the GCC and survey results from Aviation International News (AIN) and Pro Pilot Magazine. Customers helping customers to improve the industry is a critical deliverable of the GCC and we are looking forward to the continued success of this partnership in 2014 and beyond.